Terms and Conditions of Reservation
Please ensure to read the following information which will help
you reserve your excursion. Excursions cannot be reserved
unless you agree to the Terms found below. The following Terms
are a comprehensive explanation of use of this website as well as
the method of how reservations are received, confirmed as well as
refunded in case of inclement weather cancellations or Ships not
arriving into Port.
A section has been added under various
Terms in order to explain the reasons behind some Terms, if you
require additional information please click on the
blue writing which will
open a side window for an explanation behind our rules. Even
though the explanations are not vital they will help with your
understanding of why rules have to be created in order to be fair to
all participants involved. Questions you may have may be
e-mailed to us prior to reserving your excursion by
You may jump to the following sections by following the links
Off Shore Snorkeling Guide
Information Sent to our
Website by Client
Injury, loss of items,
Deposits and Reservation
Our Off-Shore Scuba
Diving and Off-Shore Snorkeling Guides are presented for
recreational purposes, "self excursion purposes" and for overall
enjoyment for all. Please respect the locations and treat
them with kindness, take only pictures and leave only bubbles! Think responsibly, do not take unnecessary risks, locations can
be extremely rough in nature at times.
Island Marketing Ltd,
caymanislandsdiscounts.com will not be held responsible for any
wrong omissions stated by reserved party (Purchaser), we assume no
responsibility for incorrect dates, times, e-mail addresses, or
any other incorrect information provided to us by reserving
party (Purchaser). Excursions are reserved "as is" on the date
and times requested by "users" of our website.
Confirmations not received are due to incorrect e-mail addresse(s) placed
on our Reservation Forms by the "Purchaser", please return to our website
and resubmit request/confirmation(s)
in case of no response to
It is the responsibility of
the Purchaser to ensure receipt of an e-mail reservation
following a reservation deposit being submitted. Island
Marketing ltd (Cayman) is not responsible for reservation
e-mails not having been received by clients unless our Company
has been advised prior to the excursion date. If your
reservation was not received within a 48hr period please
contact us via e-mail, or contacting our Live Help Dept. by
visiting our Website Monday to Friday 9am to 5pm Central in
order to advise your reservation for the excursion has not
Island Marketing Ltd will
not be held responsible for
death, loss of personal effects, or
late arrival of the "Purchaser" to the pre-reserved excursion(s).
requests sent from Website "users" to Island Marketing Ltd do
not constitute a "booked" reservation. Island Marketing
Ltd will e-mail an availability report following an availability
request to the e-mail address provided by requesting party.
A secure/encrypted confirmed reservation form will be sent to
the purchaser stating availability being present for the
requested number of people and dates.
Availability is transmitted as
Island Marketing Ltd will not be held
responsible if the requested excursion is no longer available by
the time a Credit Card Deposit is received to secure the
reservation. A valid major credit card will be needed to
confirm any reservation on our reservation system.
Once a credit card deposit for
the excursion(s) is received for the
excursion, excursion deposits will be automatically processed to
reserve/guarantee seating on the requested excursion.
confirmations for the selected excursion will be sent to purchaser(s) by Island Marketing Ltd (unless
otherwise noted) within 2 business days.
Confirmations will state: Type of excursion reserved, number of
passengers, deposit placed for the excursion, money due to
Operator at time of excursion, detailed directions for pickup,
excursion or relevant excursion information. E-mail
confirmations sent by Island Marketing Ltd for reserved
excursions must be printed and presented to the Operator(s) at
time of excursion. E-mail Confirmation(s) to be printed by
the "purchaser" for the
reserved excursion(s) will clearly state:
of Excursion Confirmed Reservation --- PLEASE PRINT ---- "
the "subject line" of the E-mail Confirmation.
It is the responsibility of Reserved Passengers
(Client) to ensure the reservation e-mail is received for the
excursion. E-Mail Reservations not received by Clients may
be due to incorrect e-mail addresse(s) placed
on our Reservation Forms by the "Purchaser" or E-Mail
servers blocking our E-Mail responses, please E-Mail our Website
or contact our Live Help Department
in case of no response to
Blue Iguana Souvenir Outlet is often used as an Excursion Pickup
Location due to its proximity to the Cruise Ship Pier. The
Blue Iguana Outlet is not associated with the pickups or
responsible for any excursion transportation or excursions. Pay
phones are located in close proximity to the Blue Iguana Outlet,
pay phones should be used in order to contact the operator
reserved for the excursion for any reason. The operator's phone
number is clearly stated on the e-mail confirmation, which will
be sent by Island Marketing Ltd.
Discount Coupons provided on our website are offered by
participating Restaurants, Shops and Operators. Island
Marketing Ltd is not responsible for the omission stated on
presented coupons. Coupons are to be printed and presented
to the business offering said coupon in order to obtain the
discount stated on the coupon.
Cancellations are honored
two weeks prior to your reserved excursion
Deposits are non-refundable. Cancellations with two weeks or more
notice must be submitted in writing by replying to the
original E-Mail Confirmation sent to reserved party e-mail address.
If cancellations are not received two weeks or more prior to the
reserved excursion the full charge for the excursion will be charged
on the "Purchaser" credit card. Cancellations due to "illness"
at time of excursion require a certified medical certificate from
your Ship's doctor which can be faxed to our office or presented at
time of excursion by participating group members.
Tentative Reservations ARE NOT
ACCEPTED BY OUR COMPANY. Deposits are not refunded due to
client cancellations. Deposits are kept on credit to be used
for a period of 1 year from deposit payment date to be used as
reservation deposits in any
of our serviced Ports.
Deposits are fully refunded due to Ships not
calling Port for any reason, or due to Excursion Operator's
cancellation due to inclement weather. (For
refund procedure please click here) Deposits
are non-refundable with the exception of the two reasons listed
above. Cruise Liners Excursions cancellations do not
reflect our operational capabilities, if your Cruise Liner has
cancelled their excursion it will not mean that our excursion of
the same type is cancelled. Please call the number provided in
your reservation E-mail in order to confirm a cancellation, or
visit our Live Help Department by visiting our website(s) or
make your way to the excursion's meeting location once in Port.
Refunds will not be honored for any reason once Excursions have
If your Excursion was cancelled by the Operator due to inclement
weather or your Ship did not Call Port your Reservation Deposit
will be refunded in full.
The deposit refund is
obtained by replying to the Original Reservation E-mail received
for the Excursion. Refunds will not be issued
without a reply to the original Reservation E-mail.
The credit Card used for reserved excursion(s) deposit must be valid at time of refund, refunds
will not be processed if the Credit Card used for the initial
deposit is expired or invalid at time of refund.
Reserved Passengers (Purchaser) who dispute an
Island Marketing ltd (Cayman) credit card charge for any
Port/Excursion Reservation by filing chargeback notice with
their credit card companies for any reason will be charged a
$50usd administrative fee (per disputed credit card charge) by
Island Marketing ltd (Cayman) if the chargeback is ruled in the
favor of Island Marketing ltd (Cayman) by their financial
In case of an early arrival or
late arrival of your Ship, reserved passengers must make their
way to the meeting area regardless of times stated in the
reservation where our Operator(s) will be meeting all reserved
passengers for the excursion. Cruise Liners Excursions
cancellations do not reflect our operational capabilities, if your
Cruise Liner has cancelled their excursion it will not mean that our
excursion of the same type is cancelled. Please make your way
to the meeting area in order to ensure excursions are also cancelled
by our Operator.
Cruise Liners changed arrival date will not
cancel your excursion, excursions will be moved to the changed
arrival date, please make your way to the excursion, our Operator
will be there to greet you.